admin@pickapic.co.uk

Report an Issue

If you have encountered a technical glitch, a broken link, trouble downloading your photos, or any other issue on PicaPic (picapic.co.uk), we want to fix it as quickly as possible.

You can report any issues or send bug reports directly to our support team:

What to Include in Your Report

To help us resolve the issue swiftly, please include as much of the following information as possible in your email:

  • Event Details: The name and date of the event you are trying to access.

  • Gallery Link: The specific URL or access code you were using.

  • Description of the Issue: What went wrong? (e.g., an error message, a photo failing to download, or trouble with the facial recognition feature).

  • Device & Browser: What device (iPhone, Android, Windows PC, Mac) and web browser (Safari, Chrome, Edge) you were using.

  • Screenshots: If applicable, attaching a screenshot of the error or problem can help us diagnose and fix it much faster.

Our team will review your report and get back to you as soon as possible. Thank you for helping us keep PicaPic running smoothly!